Outlook Inbox Showing Unread Messages But None Exist
One of the common issue that Outlook users face majorly in MS Outlook 2016 is “Outlook inbox showing unread messages” even if messages are not there. This blog elaborates this issue so that users will be able to resolve it.
- Outlook for Mac works with Microsoft Exchange, Microsoft 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud Learn more about Microsoft 365 Microsoft 365 is a cloud-based subscription service that brings together premium versions of Word, Excel, PowerPoint, Outlook and OneDrive, with the best tools for the way people.
- To show only your unread emails, open the drop-down menu from 'View' then change the option from 'View: All' to 'Unread'. After which, all of your unread mails will be displayed. Check your email list first to see whether there are important unread mails that you've forgotten to check. Next, just click the first unread item on the list.
Dec 06, 2019 If the status from server is unread Outlook sets it accordingly. To work around the issue, select your device and follow the steps to turn off saving sent items in an IMAP email account. On the File menu, select Account Settings Account Settings. Choose the IMAP, and then select Change. What this will do is only add your unread emails to the smart mailbox leaving all other emails aside. Click on the “OK” button to create a new smart mailbox. Now, get back to the main screen of the Mail app, and you should see your newly created smart mailbox in the list. Click on it and you should be presented with all the unread emails. Jun 14, 2018 This quick-toggle unread email filter feature is available in the most modern versions of Mail for Mac OS, if you are on an earlier system software release this ability will not be available to you, however you could use the unread email inbox sorting trick here instead. Assuming you are on one of the more modern versions of system software though, the new unread email toggle filter is available.
MS Outlook is one of the most common email clients that is used in various organizations. Similar to other platforms, it also throws some frequent errors and bugs obstructing the normal functioning of users as well as organization. One such issue is Outlook showing unread messages even if there are not any messages. The problem appears when Outlook throws the message “we didn’t find anything to show here” when we look in folder that shows unread items.
So, not wasting time any more, let’s dig out the reasons behind the issue and explore the possible workarounds to fix it.
Why Outlook Inbox Showing Unread Message?
There are not particular reasons for the occurrence of this issue. Generally, the views in the Outlook becomes unresponsive when it displays a lot of messages. So, Outlook doesn’t display the email messages to prevent unresponsiveness and shows the message “we didn’t find anything to show here”. However, there can be some other reasons such as:
- Outlook or mail server is offline
- An antivirus restricts the email message.
- Cached Exchange mode Mail to keep offline setting is not configured to All and is configured to other value.
How Can We Resolve This Issue?
Let’s explore the possible methods or workarounds to resolve this issue
#1 Ensure the Server Availability
Check the status of the mail server. You can do so by going to lower right-hand corner of the Outlook window. However, there are less chances that server is the main reason for the issue.
#2 Change the Mail to Keep Offline Setting
You need to change the no. of selected months of email to sync with your cached mode .ost file. Go through these steps:
![Outlook For Mac Unread Only Outlook For Mac Unread Only](https://i0.wp.com/tech.setepontos.com/files/2017/06/outlook-for-mac-raw-query-advanced-arrows.jpg?ssl=1)
- Run 'Outlook'.
- Go to the 'File' tab and click on 'Account Settings'. Again click 'Account Settings'.
- Now, on the Email tab, double-click on your 'Microsoft Exchange account'.
- In the Change Account dialog box, drag the slider of Mail to keep offline to the desired no. of months or to All so as to sync all email messages.
- Click on 'Next'.
- Click 'Ok' to restart Outlook to complete the changes in the configuration.
- Click 'Finish'.
- Restart Outlook.
#3 Reset the View in Outlook
- Open the outlook and 'select the folder' in which you face issue.
- On the outlook ribbon, click “View”
- Now, under current view category, click on the 'Reset View'.
#4 Repair Outlook Profile
There are certain settings that hold a control over the functionality of an Outlook profile. It includes all the accounts and the personal details. If the Outlook inbox showing unread messages even if they are not there, repairing your Outlook profile might be helpful in such a scenario.
- Launch the Outlook and navigate through the path File > Account Settings > Account Settings.
- Now, select the 'Email tab' to expand. After that, select your account and choose 'Repair'.
- Follow the next steps and at the end restart Outlook.
![For For](https://cdn.free-power-point-templates.com/articles/wp-content/uploads/2015/05/Outlook-2016-for-Mac.jpg)
#5 Expert Choice
Outlook stores all the info such as emails, events, contacts, messages, calendars etc. in the form of .pst files. If PST file is corrupted, it hinders the normal functioning of Outlook and make Outlook inbox showing unread messages even if they are not there. So, repairing PST file might work and be helpful to prevent such issue. In that scenario, a professional Outlook PST Repair software can work. It is an efficient and reliable software that will Outlook to fix the issue.
Bottom Line
In the blog, all about the issue why Outlook inbox showing unread messages has been explained along with the reasons and possible workarounds. You can go through them. Hope the article helps.
Also Read - Outlook Data file cannot be Configured Outlook 2016
-->Symptoms
Consider the following scenario:
- You're using Microsoft Outlook 2019, Outlook 2016, Outlook 2013 or Outlook for Office 365.
- You're connected to an Exchange Server mailbox.Notes
- If you're running Outlook 2019, Outlook 2016, or Outlook for Office 365, this account might be your primary mailbox or another mailbox to which you have delegate access or another permission. This might be an additional, shared, or automapped mailbox, or public folders.For more information about this issue in Outlook 2019, Outlook 2016, or Outlook for Office 365 related to shared mailboxes or public folders, see the following article in the Microsoft database:3140747 Only a subset of items is synchronized in shared mailboxes or public folders in Outlook 2016
- If you're running Outlook 2013, the account must be your primary account.
- Your Exchange email account is configured to use Cached Exchange Mode.
In this scenario, the email folders for these mailboxes may show item counts that are lower than expected. Additionally, older items may seem to be missing, and you might receive the following message and hyperlink at the bottom of the list of items:
There are more items in this folder on the server
Click here to view more on Microsoft Exchange
This message is shown in the following screenshot.
Additionally, if you search for email items in your mailbox, the search results may display the following text at the bottom of the results:
Showing recent results..
More
If you click the More link, additional items that meet your search criteria are displayed in the search results. Calman ultimate crack. This occurs because Outlook retrieves the additional items from your mailbox on the server that's running Exchange Server.
Note
This behavior can also occur in the RSS Feeds folder in your Exchange mailbox. Also, only a subset of items may be synchronized in groups in Outlook 2016 or Outlook for Office 365.
Cause
This behavior occurs because the Cached Exchange mode Mail to keep offline setting is configured to a value other than All. For example, the following screenshot shows a profile that's configured to use Cached Exchange Mode and the Mail to keep offline setting is set to a default value of 12 months.
Note
Outlook 2019, Outlook 2016, Outlook 2013 and Outlook for Office 365 provide the options of 1, 3, 6, 12, or 24 months, or All. Outlook 2019, Outlook 2016, and Outlook for Office 365 provide the additional options of 3 days, 1 week, and 2 weeks.
In the default configuration, depending on the size of your hard disk, Outlook synchronizes only 1, 3, or 12 months of email to your Offline Outlook Data (.ost) file from the Exchange server.
If your Mail to keep offline setting is set to 12 months and you have email items in your Exchange mailbox that are older than 12 months, those items reside only in your mailbox on the server. Therefore, if you can't connect to the Exchange server, you may be unable to retrieve items outside the range that's specified by the Cached Exchange Mode synchronization setting until you reconnect with the server.
Note
This setting does not affect the number of items that are synchronized with folders of the following types:
- Calendar
- Contacts
- Tasks
- Journal
- Notes
- Outbox
- Shared or delegated (only for Outlook 2013)
Note
Groups folders only synchronize a maximum of 1 year. Mail to keep offline settings that are lower than 1 year are honored.
More Information
To reduce the effect of the Outlook offline data file (.ost), the default number of months that are configured for your profile varies by the size of your hard disk. The following table provides the different default values for different hard disk sizes.
Hard disk size | Default value for 'Mail to keep offline' |
---|---|
Less than or equal to 32 GB | 1 month |
Greater than 32 GB, but less than 64 GB | 3 months |
Equal to or greater than 64 GB | 12 months |
If you have to change the number of selected months of email to synchronize with your cached mode '.ost' file, follow these steps:
- Start Outlook.
- On the File tab, click Account Settings, and then click Account Settings.
- On the E-mail tab, double-click your Microsoft Exchange account.
- In the Change Account dialog box, drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages.Doing so will take you from Multi-Factor Authentication for Office 365 to the paid version of Multi-Factor Authentication. We hope this helps. It can be complicated to implement the proper settings for two-factor authentication in Microsoft Office 365. If you have any problems doing this, feel free to contact our Microsoft Experts. Outlook for Microsoft 365 Outlook for Microsoft 365 for Mac Outlook 2019 Outlook 2016 Office for business Microsoft 365 admin Outlook 2013 Office 365 Small Business Outlook Web App for Office 365 Outlook Web. Yahoo, iCloud, Outlook.com, and AOL accounts all use two-factor authentication to help verify that you’re the person trying to. Service Summary. Two-Factor Authentication (2FA) for Office 365 incorporates the use of the Duo 2FA tool when logging into Office 365 services, and adds an additional layer of security to all applications in employee Office 365 accounts including email, calendar, Microsoft Teams, OneDrive for Business, and Microsoft 365 Apps for Enterprise.It enables users to qualify for advanced services that. May 03, 2017 I'm currently testing out Azure AD Multi-factor authentication, and mostly it works as expected, except for with Outlook. We have Outlook 2016 and any documentation I've found states that this fully support ADAL authentication flow, but when I enabled MFA then Outlook sign in stopped working. Hi Matt, If you are using Office 365, you will need to. Two factor authentication office 365 outlook 2016 for mac. Jul 20, 2017 I use outlook.com (still not migrated to Exchange btw.) and outlook for mac on my desktop. Two factor authentication is enabled and I read somewhere one a Microsoft blog, that the newer versions of outlook now support 2 factor authentication. But I can't figure out how, I still have to use an app password.
- Click Next.
- Click OK when you're prompted to restart Outlook to complete the configuration change.
- Click Finish.
- Restart Outlook.
Working Offline
If you don't have connectivity with the Exchange server, the following message is displayed in a folder if there are older items on the server that were not synchronized with your .ost file:
There are more items in this folder on the server
There are more items in this folder on the server
Connect to the server to view them
Outlook Unread Messages
This message is shown in the following screenshot.
Ford a62 engine. Under similar conditions, if you search for items in your mailbox and you don't have connectivity with the Exchange server, the following message is displayed below the search results:
Server unavailable. <x> months of results shown.
In this message, <x> represents the value that's configured for the cached mode Mail to keep offline setting.
An example of this message is shown in the following screenshot.
Feature Administration through Group Policy
The cached mode Mail to keep offline setting is maintained in the Outlook profile settings in the Windows registry. If you want to administer this setting by using Group Policy, you can use the Group Policy templates. These are available from the following Microsoft websites, depending on your version of Office:
Office 2016, Office 2019, or Outlook for Office 365: https://www.microsoft.com/en-us/download/details.aspx?id=49030
Office 2013: https://www.microsoft.com/download/details.aspx?id=35554
The Group Policy template files for Outlook 2016, Outlook 2019, and Outlook for Office 365 are Outlook16.admxand Outllk16.adml. The files for Outlook 2013 are Outlk15.admx and Outlk15.adml. If you use Group Policy to manage this setting, the following registry data is used by Outlook:
Key: HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice*x.0*OutlookCached Mode
DWORD: SyncWindowSetting
Value: integer value (Decimal) specifying the number of months (use only the following values)
0 = All (whole mailbox)
0 = All (whole mailbox)
1 = 1 month of email items
3 = 3 months of email items
6 = 6 months of email items
Outlook For Mac Unread Only In Windows 10
12 = 12 months of email items
24 = 24 months of email items
Notes:
Outlook For Mac Download
- The x.0 placeholder represents your version of Office (16.0 = Office 2016, Office 2019 or Outlook for Office 365, Office 2019 or Outlook for Office 365, 15.0 = Office 2013).
- The Outlook 2016, Outlook 2019 or Outlook for Office 365 user interface (UI) lets you set the Mail to keep offline setting to the additional values of three days, 1 week, and 2 weeks. The May 3, 2016, update for Outlook 2016 allows you to set these additional values by using the SyncWindowSettingDays registry data. For more information about how to configure Outlook 2016 with these additional values, see the following article in the Microsoft Knowledge Base:3115009 Update allows administrators to set additional default mail and calendar synchronization windows for new Exchange accounts in Outlook 2016.
- Administrators who change the existing GPO values should be aware of the potential to impact network traffic when raising the value of the SyncWindowSetting. When GPO changes SyncWindowSetting to any higher value, Outlook will do a full OST resynchronization when the new value applies. For a single client, this is not problematic. Applying a higher value to hundreds or more clients at the same time could adversely affect available network bandwidth. Decreasing the value will have no such impact because Outlook will do a local-only deletion of excess data that's cached in the OST files of all clients to receive the lower SyncWindowSetting value.
- Since Outlook only synchronizes a maximum of one year for groups, you are unable to search for older messages. To work around this Outlook limitation, use Outlook on the Web to view and search for older messages in groups.